Atlassian's service desk product. It now holds the alerting, on-call schedule and escalation features moved over from Opsgenie, next to tickets and incidents.
Pricing and hosting
- Pricing
- Free plan
- Free plan
- Up to 3 agents
- Open source
- No
- Self-hosted
- No
- Launched
- 2013
- Status
- Active
- Website
- atlassian.com
Plans and prices change; check the tool's own site before you decide.
What it does
On-call and alert escalation checklist
12 of 12 confirmed in Jira Service Management's own documentation. The same checklist is used for every tool in On-call.
- On-call schedules Yes
- Layered or follow-the-sun schedules Yes
- Overrides and swaps Yes
- Escalation policies Yes
- Escalation repeats Yes
- Phone call alerts Yes
- SMS alerts Yes
- Mobile app Yes
- Acknowledge from chat Yes
- Heartbeat checks Yes
- Alert grouping Yes
- Maintenance windows Yes
Mobile app via Jira Cloud mobile app (customize-alert-notification-sounds-in-your-jira-mobile-app); dedup via what-is-alert-deduplication.
Checked against: support.atlassian.com, support.atlassian.com (2), support.atlassian.com (3), support.atlassian.com (4), support.atlassian.com (5), support.atlassian.com (6)
Alternatives to Jira Service Management
Other on-call and alert escalation tools. See all 30.
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AlertKick On-call rosters, escalation policies and paging by mobile push, SMS, WhatsApp, Telegram, Slack and email, with uptime, heartbeat and SSL checks and hosted status pages. Priced per server rather than per user. -
AlertOps Alert management and on-call service that runs incoming alerts through schedules and escalation policies and notifies people by voice, SMS, email and push, with workflow automation on higher plans. -
All Quiet On-call and incident management tool with calendars, rotations, overrides, escalations, phone and SMS alerts and a mobile app; status pages come with the Pro plan. -
Better Stack Observability suite that pairs uptime checks, logs and metrics with on-call schedules, escalation policies, phone and SMS alerts and hosted status pages. -
Cabot Self-hosted monitoring and alerting app that watches Graphite metrics, Jenkins jobs and HTTP endpoints and alerts the person on duty by phone, SMS or email. -
Datadog On-Call Paging built into Datadog: on-call schedules, escalation policies and pages by phone, SMS and the Datadog mobile app, linked to Datadog monitors and incidents. -
FireHydrant Signals FireHydrant's alerting and on-call product: schedules, escalation policies and alert rules that page responders and open FireHydrant incidents. Included from the Pro plan up. -
GoAlert Open source on-call scheduling, escalation and paging service built at Target, with SMS and voice through Twilio, a web UI and a GraphQL API. -
Grafana Cloud IRM Grafana Cloud's incident response and on-call service: schedules, escalation chains, alert grouping, Slack incident channels and a mobile app, next to Grafana alerting. -
Grafana OnCall OSS Self-hosted edition of Grafana OnCall with schedules, escalation chains and alert grouping. No longer developed; Grafana Cloud IRM is the supported successor. -
ilert Incident management platform with on-call schedules, escalation policies, voice and SMS alerts, live call routing, alert grouping and status pages. -
incident.io On-call On-call module of incident.io: schedules, escalation paths, alert routing and a mobile app for paging, feeding straight into incident.io incidents.