- What is alert escalation?
How an alert moves from a monitoring tool to a person, and on to the next person when nobody acknowledges.
- How to design an escalation policy
Levels, waits, targets and repeats in an escalation policy, with example policies, common mistakes and a checklist.
- On-call rotation patterns
Weekly, daily, primary and secondary, and follow the sun: the common on-call rotation patterns and when each fits.
- Incident severity levels
How to define severity levels by user impact, what each level should trigger, and how severity connects to paging.
- What to alert on
Page on symptoms, not causes: the four golden signals, RED and USE, checks from outside, and what makes an alert worth a page.
- Alert fatigue: causes and fixes
Why teams stop trusting their alerts, how to measure the noise, and the fixes: delete, wait, group, inhibit, route by urgency and review.