Incident management
Incident roles, channels, timelines, runbook automation and postmortems: the work that starts once someone has acknowledged.
Read first: Incident severity levels, Incident response basics, MTTA, MTTR and other incident metrics.
Lists: Incident management tools in 2026 Best incident management tools in 2026 Open source incident management tools in 2026 Incident management tools with a free plan in 2026 Self-hosted incident management tools in 2026
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AWS service for response plans, on-call contacts and escalation plans, engagement by SMS and voice, and runbook automation through Systems Manager.
Closed to new customers from 2025-11-07; existing accounts keep working but get no new features.
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AI SRE agent that investigates production alerts on its own by querying observability and infrastructure tools, then reports findings and likely causes to the on-call engineer.
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Runbook platform for large organisations that turns disaster recovery, cloud migration, release and major-incident procedures into shared, partly automated task lists.
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Netflix's open source incident management tool that creates Slack channels, documents and tickets for each incident and tracks roles, tasks and timelines.
Netflix archived the repository in September 2025 (announced for 2025-09-01); no further changes. Source code
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Rulebooks that listen to events from monitoring tools, webhooks or Kafka and trigger Ansible playbooks, used for automatic remediation. Open source core, supported in Red Hat Ansible Automation Platform.
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Incident management platform with runbooks, Slack and Teams incident channels, retrospectives and status pages. Bought Blameless in 2024 and agreed to join Freshworks in December 2025.
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Incident response module in the Harness platform that gathers alerts and change events, runs response workflows and uses AI agents to suggest causes.
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Open source agent that investigates alerts by querying Kubernetes, Prometheus, logs and other sources with an LLM and summarises likely root causes. CNCF sandbox project started at Robusta.
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Self-hosted Slack or Matrix bot for incident response: opens channels, tracks severity, status and roles, posts a digest and builds postmortem documents.
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Incident management run from Slack or Microsoft Teams: declares incidents, assigns roles, keeps timelines, automates workflows and drafts postmortems, with status pages and on-call.
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CLI and operator that scans Kubernetes clusters for problems and explains them in plain language using an LLM backend of your choice. CNCF sandbox project.
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AI SRE product that investigates alerts and incidents by querying your existing telemetry and cloud tools, and reports probable causes; priced per investigation rather than per token.
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AI SRE product whose agents investigate alerts and incidents across code, infrastructure and telemetry and take on routine operational tasks for on-call engineers.
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IT automation platform for infrastructure and service desk teams that builds workflows to diagnose and fix known incidents and requests, plus agents for knowledge lookup.
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Incident management run from Slack with automated workflows, roles, timelines, retrospectives and status pages, alongside Rootly's own on-call product.
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Runbook automation server that wraps scripts and commands into access-controlled jobs that operators or alerts can trigger. The commercial edition is PagerDuty Runbook Automation.
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Turns Markdown runbooks into runnable notebooks in VS Code or the terminal, so operational steps can be executed and tested. A Linux Foundation project, started by Stateful.
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Event-driven automation engine that runs rules, workflows and ChatOps actions in response to alerts and events, often used for automatic remediation.
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AI SRE for large, complex systems that investigates incidents by reasoning over logs, metrics, traces and code changes, and can run checks before anyone is paged.
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Incident response training: simulated production incidents that engineers work through as drills, with individual and team performance reports.
No tools match every filter. to see the full list.