AWS service for response plans, on-call contacts and escalation plans, engagement by SMS and voice, and runbook automation through Systems Manager.
End of sale Closed to new customers from 2025-11-07; existing accounts keep working but get no new features.
Pricing and hosting
- Pricing
- Paid
- Open source
- No
- Self-hosted
- No
- Launched
- 2021
- Status
- End of sale
- Website
- aws.amazon.com
Plans and prices change; check the tool's own site before you decide.
What it does
Incident management checklist
6 of 10 confirmed in AWS Systems Manager Incident Manager's own documentation. The same checklist is used for every tool in Incident management.
- Declare from chat Not confirmed
- Incident channels No
- Incident roles Not confirmed
- Severity levels Yes
- Timeline Yes
- Workflows Yes
- Status page updates Not confirmed
- Postmortems Yes
- Follow-up actions Yes
- Paging Yes
Closed to new customers from 7 Nov 2025. Chat channel is a pre-created channel attached to a response plan, not one per incident.
Checked against: aws.amazon.com, docs.aws.amazon.com, docs.aws.amazon.com (2)
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