Session recording, heatmaps and funnels for web and mobile apps, owned by Cisco. Being wound down, with its features moving into Splunk Observability Cloud.
End of sale End of sale 2026-05-31; no renewals after 2026-08-31; platform decommissioned 2027-09-30 (Smartlook site).
Pricing and hosting
- Pricing
- Free plan
- Open source
- No
- Self-hosted
- No
- Launched
- 2016
- Status
- End of sale
- Website
- smartlook.com
Plans and prices change; check the tool's own site before you decide.
What it does
Real user monitoring and session replay checklist
6 of 9 confirmed in Smartlook's own documentation. The same checklist is used for every tool in RUM and replay.
- Core Web Vitals Not confirmed
- Session replay Yes
- JavaScript errors Yes
- Mobile SDKs Yes
- Resource timing Not confirmed
- Segmentation Yes
- Alerts Not confirmed
- Privacy masking Yes
- Journeys or funnels Yes
End of sale 31 May 2026; moving into Splunk Digital Experience Analytics. Help center is bot-protected, so web vitals, waterfalls and alerts could not be checked. JS errors counted from mobile crash reports.
Checked against: smartlook.com, help.smartlook.com, help.smartlook.com (2)
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