On-call, alert routing and incident response platform with schedules, escalations and postmortems. Acquired by SolarWinds in March 2025 and sold as SolarWinds Incident Response.
Pricing and hosting
- Pricing
- Paid
- Open source
- No
- Self-hosted
- No
- Launched
- 2017
- Status
- Active
- Website
- solarwinds.com
Plans and prices change; check the tool's own site before you decide.
What it does
On-call and alert escalation checklist
10 of 12 confirmed in Squadcast's own documentation. The same checklist is used for every tool in On-call.
- On-call schedules Yes
- Layered or follow-the-sun schedules Yes
- Overrides and swaps Yes
- Escalation policies Yes
- Escalation repeats Yes
- Phone call alerts Yes
- SMS alerts Yes
- Mobile app Yes
- Acknowledge from chat Not confirmed
- Heartbeat checks Not confirmed
- Alert grouping Yes
- Maintenance windows Yes
Now SolarWinds Incident Response. Current docs list no Slack/Teams acknowledge integration and no heartbeat checks.
Checked against: support.incidents.cloud.solarwinds.com, support.incidents.cloud.solarwinds.com (2), solarwinds.com
Alternatives to Squadcast
Other on-call and alert escalation tools. See all 30.
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FireHydrant Signals FireHydrant's alerting and on-call product: schedules, escalation policies and alert rules that page responders and open FireHydrant incidents. Included from the Pro plan up. -
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Grafana Cloud IRM Grafana Cloud's incident response and on-call service: schedules, escalation chains, alert grouping, Slack incident channels and a mobile app, next to Grafana alerting. -
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incident.io On-call On-call module of incident.io: schedules, escalation paths, alert routing and a mobile app for paging, feeding straight into incident.io incidents.